Sunday, November 7, 2010

Not so Helpful Customer Support

Thank you for your Bug Report question, minifigkad...a member of the LEGO Universe Support Team will be with you in a moment.


[BB]Taasne: Hi there, Brick Buddy Taasne here. How may I help you?

minifigkad: Hi, I have been having many problems with my property before, but right now when I click on my property it says the performance rating is 4,056,179 and when I try to go to it all it does is get stuck at the loading screen until I exit the game.

[BB]Taasne: That must be one awesome building! [Editor's Note: I thought they were joking too...]

[BB]Taasne: What happens when you are on the loading screen?

minifigkad: It just stays there and never really loads up the property.

minifigkad: I have waited for a while too.

[BB]Taasne: Does it show it is loading at the bottom of the screen?  [Sigh...]

minifigkad: Yes

minifigkad: It will just say "Loading 100%"

[BB]Taasne: Hmm, ok. It may take longer than normal due to your creation. The more you have in your property the longer it takes to load.  [Wow...]

minifigkad: The problem is that it says 4 million

[BB]Taasne: I did think that was quiet high, but I thought it could be possible. [?]

minifigkad: I would need at least 80 million coins and currently I have 29,000. No one's computer could be fast enough to handle 4 million. The highest property barely has 400 as a rating.

minifigkad: Is there a way you could reset it?

[BB]Taasne: Sadly we are not able to reset a property at the moment.  [Figures!]

minifigkad: What should I do?

[BB]Taasne: The only thing you can do at the moment, if you wanted too, is buy a new property and maybe in the future we will be able to fix your other one. 

minifigkad: Okay, wait a minute do you think it's just that the server cache is running low or maybe that the packets it is sending are going through too fast? That could explain it.  [Yes, I made that up :P]

[BB]Taasne: That is a possibility, but I cannot say for sure as I have never come across this before. [I thought so]

minifigkad: Okay I am pretty sure the PM4 Bandwith configuration is what is going wrong, can you confirm that?

minifigkad: Or does your script not say


minifigkad: Maybe I should exit and restart the game or check if my computer is unplugged [At this point I am just messing around a little]


[BB]Taasne: No, that is ok.


[BB]Taasne: This seems to be a moderation issue, to investigate it further I will creat e a report and forward it to them

minifigkad: Thank you, you have been very helpful.

[BB]Taasne: For now, please secure another property so that you can continue to build in LEGO Universe

[BB]Taasne: Thank you Explorer!

[BB]Taasne: Is there anything else I can help you with today?

minifigkad: No thanks, have a nice day!

[BB]Taasne: You too!

[BB]Taasne: Bye!

13 comments:

PatchM143 said...

Try not to kill me Fusion...but I just had this problem last week and it fixed itself.

Corbin said...

Ya me too just not as big?

Jomy582 said...

Customer suppost is not helpful :P

Jomy582 said...

hey u online?

Jomy582 said...

im gonna be on halo if u wanna play..

Jomy582 said...

O my god. I just played the most epic game on the [h3]bloodgulch map. There were 4 people on the blue team and I was the only one in the red team. I got in a ghost and killed three people in ghots and warthogs. Then I got killed. I got unto a scorpion and PWNED them all! I had like 20 kills in a half a minute! Then they restarted the game...

Jomy582 said...

Awwww the guy running the server banned me. :( i was just at 25 kills...

Fusion said...

I have to re-install Halo later, and I am gonna PWN

Fusion said...

Aww they banned you because you were too good lol

Jomy582 said...

@Fusion: exactly! i just played on extinction and pwned there too!

PatchM143 said...

I had to do live chat with a mod and I got the same one. She solved my problem.

DolphinDude97 said...

I thought it was helpful. I now know your mailbox messages will NOT be automatically deleted like most other MMOGs.

Michael120 said...

LOL, sorry, just had to comment here. Packets and such.... XP